Allina Health, renowned for its commitment to patient care excellence, has set a new standard in healthcare with its Employee Assistance Program (EAP).
Partnering with Interactive Digital Solutions (IDS), Enghouse Video, and ViTel Net, Allina Health exemplifies how healthcare organizations can prioritize and improve employee health and well-being to enhance overall organizational resilience and patient care delivery. The program went live for Allina Health employees and their family members on January 29, 2024, and has been delivering wellness and mental health coaching services on an ongoing basis since.
Recognizing the crucial link between employee well-being and patient care quality, Allina Health’s VP of Operations, Joe Clubb, explains their initiative:
“While our patients remain our top priority, we believe that healthy providers and care teams deliver better care. But to get providers and team members to engage, we needed a solution to deliver well-being and mental health coaching services discreetly and out of view from their peers, which meant it could not be done in our EHR.”
Allina Health faced a critical challenge: providing discreet mental health and well-being support to its workforce without relying on their existing Electronic Health Record (EHR) system. This requirement demanded a solution that integrated seamlessly into their operational workflows while ensuring privacy and efficiency.
Allina Health’s EAP program integrates several key elements to maximize its impact on employee health:
Discreet Support Mechanisms
By leveraging technologies independent of their Electronic Health Record (EHR) system, Allina Health ensures confidential access to mental health and well-being support for its employees.
Integrated Workflow Enhancements
Seamless integration into existing operational workflows empowers healthcare teams with real-time collaboration tools and streamlined documentation capabilities, crucial for delivering effective remote well-being services.
Cost-effective Sustainability
The program’s design includes efficient administrative and billing processes to their corporate Employee Well-being Solutions provider, enabling Allina Health to manage costs while providing essential employee support services through payer-based EAP plans.
The collaborative efforts of IDS, Enghouse Video, and ViTel Net exemplify a partnership rooted in client-centricity and innovation. By extending beyond traditional service delivery, IDS demonstrates their commitment to being Allina Health’s best partner, ensuring their solutions not only meet but exceed expectations.
“Through the power of the Vidyo APIs, ViTel Net was able to leverage Allina Health’s existing Enghouse Video infrastructure that IDS manages and supports for them, further reducing the cost of implementation and enabling Well-being Navigators and Mental Health Consultants to leverage tools they are comfortable with in the context of structured workflows,” explains Rob Solomon, EVP of Operations at IDS. “Technical support is simple too since the users just call the same IDS help desk number they have been calling for years regardless of whether the issue is Enghouse Video or ViTel Net related.”
IDS stepped in not just as a service provider, but as an extension of Allina Health’s team, collaborating closely with Enghouse Video and ViTel Net to design and implement a solution that met Allina Health’s exact specifications:
Technology Integration Expertise
IDS leveraged their expertise in video collaboration solutions to integrate Enghouse Video’s secure and scalable platform with Allina Health’s infrastructure. This integration facilitated real-time communication and documentation essential for remote well-being services.
Understanding the nuances of healthcare workflows, IDS worked alongside Allina Health to design and optimize processes. This included configuring the solution to seamlessly match existing practices, ensuring minimal disruption and maximum usability for healthcare providers.
Continuous Support and Customization
Beyond implementation, IDS provided ongoing support, acting as a dedicated resource for technical assistance and system updates. This proactive approach ensured that Allina Health’s EAP program not only launched successfully but will continue to evolve to meet future needs.
Ready to transform your Employee Assistance Program and enhance employee well-being? IDS offers video communication solutions that are tailored to your healthcare workflows, including consultation, design, integration, installation, and managed services.
About Allina Health: Helping people live healthier lives, Allina Health is renowned for award-winning care and a rich nonprofit legacy spanning 140 years. Beyond excellence in patient care, our mission is rooted in community investment. We prioritize partnerships and programs that enhance the health and well-being of those we serve. Through innovation and compassionate care, Allina Health continues to lead in transforming healthcare outcomes with 12 hospital campuses and more than 90 clinics across Minnesota and western Wisconsin area.
About IDS: Interactive Digital Solutions (IDS) is a leading provider of video collaboration solutions and support services for virtual care to health systems across the United States. IDS offers a comprehensive suite of clinical endpoint solutions, coupled with expertise in video communication technology, to facilitate efficient and effective virtual care delivery. With a focus on interoperability and customer satisfaction, IDS is committed to providing innovative results that streamline workflows and enhance patient care experiences. For more information, please visit teamids.com.
About Enghouse Video: Enghouse Video is a leading global provider of cutting-edge video technology and solutions. Our commitment is to successfully enhance visual communications by connecting people around the world. Through highly secure, scalable, and flexible Cloud-based or On-Prem services, we deliver the world’s highest quality and most innovative video platform to video-enable any application or idea. From advanced video conferencing and collaboration tools to state-of-the-art enterprise video management, Enghouse Video plays a distinctive role in various markets, including the rapidly evolving field of telehealth. For more details, please visit our website at www.enghousevideo.com. Enghouse Video is a subsidiary of Enghouse Systems Limited, a publicly traded Canadian based software and services company. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol ENGH.
About ViTel Net: ViTel Net has been leading telehealth innovation for over 30 years with industry-leading technology. Its robust cloud platform streamlines clinical and operational workflows while providing clinicians access to all patient data with a single sign-on. ViTel Net’s “no code” configurable user experience enables the flexibility needed to provide care, quickly and cost-effectively. The results – informed decisions that power greater efficiency, for better patient experiences and outcomes across the care continuum. www.vitelnet.com